This document, Personal Data Protection Policy, in short (“PDPP”) specified how Wisely 98 Pte Ltd manages Personal Data in accordance with the Personal Data Protection Act.
By submitting information and interacting with us, you agree and give consent to Wisely 98 Pte Ltd, for collecting, using, disclosing your Personal Data, and disclosing such Personal Data to the relevant authorised service providers and relevant third parties in the manner set forth in this PDPP.
In this PDPP, “Personal Data” refers to your data and include depending on the nature of your interaction with us your Name, NRIC (for those permitted under the applicable laws), passport or other identification number, telephone number(s), mailing address, email address and any other information relating to any individual which you have provided us via various forms and platforms submitted to us.
If you submit to us any Personal Data of a third party (e.g. data and/or information of your spouse, children, parents, and/or employees), it is assumed that you have already obtained the consent of the third party to provide us with his Personal Data for the respective purpose.
Collection of Personal Data
Your Personal Data are generally collected in the following ways:
a. when you submit an application form or other forms relating to tenancy or any estate management services.
b. when you interact with our staff, for example, via telephone calls, letters, face-to-face meetings and correspondence/emails.
c. when you use some of our services, for example, our website or the estate web Portal.
d. when you request that we contact you, be included in an email or other mailing list.
e. when you are contacted by, and respond to, our person-in-charge officers.
f. when you submit your Personal Data to us for any other reasons.
g. when you are at the estate/ premises where closed-circuit television cameras (CCTV) are in operation.
h. when you enter the estate/complex via security guard house.
j. when you attend any general meeting, council meeting and/or social event of any management corporation, such personal data shall include your audio data, photo and/or video images
k. when you write officially to Wisely 98 Pte Ltd and/or to a management corporation.
Purposes for the Collection, Use and Disclosure of Personal Data
Generally, Wisely 98 Pte Ltd collects, uses and discloses your Personal Data for the following purposes:
a. managing the administrative and business operations of Wisely 98 Pte Ltd, including the site offices and complying with internal policies and procedures.
b. responding to your queries and requests.
c. matching any Personal Data held which relates to you for any of the purposes in relation to estate management.
d. resolving complaints and handling requests and enquiries.
e. preventing, detecting and assisting the authority for investigation and for analysing and managing commercial risks.
f. employee training and performance evaluation and identity verification purposes.
g. for any legal purposes (including but not limited to obtaining legal advice and dispute resolution).
h. conducting investigations relating to disputes, billing or fraud.
i. meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Wisely 98 Pte Ltd (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations).
j. purposes which are reasonably related to the management of estate and site offices.
k. when you attend a council meeting of any management corporation,your attendance be shall be explicitly be recorded in the minutes of that council meeting and subsequent council meetings
l. when you write officially to Wisely 98 Pte Ltd and/or to a management corporation, your personal data will be tabled at a council meeting of that management corporation and be recorded in the minutes of that and/or subsequent council meetings.
Disclosure of Personal Data
Wisely 98 Pte Ltd shall take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed above (where applicable) and to the following parties:
a. Employees of Wisely 98 Pte Ltd, to provide services to you, address your feedback and requests in relation to your accounts and billing arrangements with Wisely and/or the management corporation.
b. Agents, contractors and/or third party service providers who provide operational services to Wisely 98 Pte Ltd and/or the management corporation, such as courier services, telecommunications, information technology, payment, printing, billing, payroll, human resource related services, processing, technical services, training, security or other services to Wisely.
c. Professional advisers such as auditors and lawyers serving Wisely 98 Pte Ltd and/or management corporations.
d. Relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority.
e. Complying with the Building Maintenance & Strata Management Act for matters with respect to voting lists, minutes of general meetings and council meetings and other provisions of the same Act.
f. Any other party to whom you authorised Wisely 98 Pte Ltd to disclose your Personal Data to.
Data Retention and Disposal of Personal Data
a. All Accounts, correspondence or any document that contained Personal Data will be securely kept and to be disposed of after five (5) years.
b. All visitors slips that contained Personal Data of visitors that are collected at the security post of any estate will be disposed of after one (1) year.
c. Images collected via any closed-circuit television camera (CCTV) are generally available for up to 30 days. The video recorders are programmed to overwrite older images automatically. Images older than 30 days would therefore be considered disposed.
Correction and Withdrawal of Consent
Subject to laws and statutory requirements,any individual whose Personal Data has been provided to Wisely 98 Pte Ltd (Wisely) may request for correction of his Personal Data or withdrawal of his consent. Such request must be made in writing by that individual. Depending on the nature of the request and complexity of the data concerned, a fee may be charged for any such request received.
Our website may contain links to third party sites. Wisely 98 Pte Ltd is not responsible for the privacy practices of these other websites. We encourage you to read the privacy policies of such third-party websites carefully.
How to Contact Us
If you have any clarification, correction or requests about your Personal Data which Wisely 98 Pte Ltd held, you write officially to :
Wisely 98 Pte Ltd
2 Kallang Avenue
#07-32 CT Hub
If you wish to contact us about the protection of your Personal Data, please write to The Data Protection Officer at the address shown above or email to email@example.com.
If your Personal Data is provided to Wisely 98 Pte Ltd by a third party (e.g. a referrer), you should contact that individual or organisation that furnished your Personal Data to submit a request to Wisely 98 Pte Ltd on your behalf for correction or withdrawal of consent.
The Data Protection Officer
Wisely 98 Pte Ltd